{"id":348,"date":"2026-03-16T06:28:59","date_gmt":"2026-03-16T06:28:59","guid":{"rendered":"https:\/\/metalite.net\/?page_id=348"},"modified":"2026-03-16T09:52:49","modified_gmt":"2026-03-16T09:52:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/metalite.net\/ta\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” min_height=”800px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” custom_margin=”161px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ header_font_size=”53px” global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22header_text_color%22%93}”]<\/p>\n<h1>Questions?We’ve Got Answers.<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n<p>Everything you need to know before ordering from EPG Canada \u2014 product selection, shipping times, OEM compatibility, warranty, and enterprise purchasing. Can’t find what you need? Call Effie directly.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.20.4″ _module_preset=”default” transform_translate=”4px|15px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#contacts” button_text=”Request a Quote” button_alignment=”left” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” button_border_width=”0px” button_border_radius=”5px” button_icon=”&#x35;||divi||400″ global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22button_bg_color%22%93}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#contacts” button_text=”\ud83d\udcde +1-604-719-2870″ _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ button_bg_color=”RGBA(255,255,255,0)” button_border_width=”1px” button_border_radius=”6px” button_icon=”&#x35;||divi||400″ hover_enabled=”0″ global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22button_text_color%22%93}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” min_height=”114px” height=”100px” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” custom_margin=”-32px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”5px|10px|5px|10px|false|false” border_radii=”on|3px|3px|3px|3px” border_color_all=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22border_color_all%22%93}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_5_font=”|600||on|||||” header_6_font=”|600|||||||” header_6_text_color=”gcid-f0ea3984-34c6-490b-8ec9-14422edca868″ header_6_font_size=”15px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22text_text_color%22%93,%22gcid-f0ea3984-34c6-490b-8ec9-14422edca868%22:%91%22header_6_text_color%22%93}”]<\/p>\n<h6>Factory-Direct Pricing<\/h6>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”5px|10px|5px|10px|false|false” border_radii=”on|3px|3px|3px|3px” border_color_all=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22border_color_all%22%93}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_5_font=”|600||on|||||” header_6_font=”|600|||||||” header_6_text_color=”gcid-f0ea3984-34c6-490b-8ec9-14422edca868″ header_6_font_size=”15px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22text_text_color%22%93,%22gcid-f0ea3984-34c6-490b-8ec9-14422edca868%22:%91%22header_6_text_color%22%93}”]<\/p>\n<h6>In-Stock Ships 1\u20133 Days<\/h6>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”5px|10px|5px|10px|false|false” border_radii=”on|3px|3px|3px|3px” border_color_all=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22border_color_all%22%93}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_5_font=”|600||on|||||” header_6_font=”|600|||||||” header_6_text_color=”gcid-f0ea3984-34c6-490b-8ec9-14422edca868″ header_6_font_size=”15px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22text_text_color%22%93,%22gcid-f0ea3984-34c6-490b-8ec9-14422edca868%22:%91%22header_6_text_color%22%93}”]<\/p>\n<h6>\ud83c\udde8\ud83c\udde6 Richmond, BC Canada<\/h6>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”5px|10px|5px|10px|false|false” border_radii=”on|3px|3px|3px|3px” border_color_all=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22border_color_all%22%93}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_5_font=”|600||on|||||” header_6_font=”|600|||||||” header_6_text_color=”gcid-f0ea3984-34c6-490b-8ec9-14422edca868″ header_6_font_size=”15px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22text_text_color%22%93,%22gcid-f0ea3984-34c6-490b-8ec9-14422edca868%22:%91%22header_6_text_color%22%93}”]<\/p>\n<h6>\u2705 ISO 9001 Certified<\/h6>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”5px|10px|5px|10px|false|false” border_radii=”on|3px|3px|3px|3px” border_color_all=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22border_color_all%22%93}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_5_font=”|600||on|||||” header_6_font=”|600|||||||” header_6_text_color=”gcid-f0ea3984-34c6-490b-8ec9-14422edca868″ header_6_font_size=”15px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22text_text_color%22%93,%22gcid-f0ea3984-34c6-490b-8ec9-14422edca868%22:%91%22header_6_text_color%22%93}”]<\/p>\n<h6>200+ OEM Cross-References<\/h6>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ min_height=”812.9px” global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” text_font_size=”13px” text_line_height=”0.5em” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22text_text_color%22%93}”]<\/p>\n<p>Group 1 of 6<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_2_font_size=”35px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22header_2_text_color%22%93}”]<\/p>\n<h2>01. About Epg Canada Sales Representative<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”What kind of company is EPG Canada Sales Representative, and what is its relationship with the Ever-Power Group (HZPT)?” open=”on” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||”]<\/p>\n<p>EPG Canada Sales Representative is the official Canadian sales representative for Ever-Power Group (HZPT), one of China’s leading industrial transmission component manufacturers. We handle Canadian market sales, local inventory management, and direct technical support for buyers across all provinces.<\/p>\n<p>Ever-Power Group manufactures gearboxes, PTO shafts, roller chain, sprockets, couplings, hydraulic cylinders, and electric motors under the HZPT brand. EPG Canada maintains a working inventory at our\u00a0Richmond, BC warehouse (10891 Hogarth Dr), so Canadian buyers get local pricing, local service, and fast local shipping \u2014 without the 6\u201310 week ocean freight wait of ordering direct from overseas.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Do your products hold ISO certification?” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n<p>Yes. EPG Canada Sales Representative Co., Ltd manufacturing facilities operate under <strong>ISO 9001:2015 quality management certification<\/strong>. All products are manufactured to documented quality standards with in-process and final inspection protocols.<\/p>\n<p>We can provide certificates of conformance, ISO certification copies, and product test reports on request. For applications requiring specific documentation (government tenders, equipment manufacturer requirements, safety-critical applications), contact us before ordering to confirm what documentation is available for your specific product.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Which industries and types of clients do you primarily serve?” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n<p>EPG Canada sales representative Co., Ltd serves a broad range of B2B customers across Canada, primarily:<\/p>\n<ul>\n<li><strong>Agricultural operations<\/strong>\u00a0\u2014 grain farms, hay operations, market gardens, and livestock farms in BC, Alberta, Saskatchewan, and Manitoba<\/li>\n<li><strong>Industrial equipment operators<\/strong>\u00a0\u2014 manufacturing plants, conveyor system operators, and processing facilities<\/li>\n<li><strong>Equipment dealers and service shops<\/strong>\u00a0\u2014 who need OEM-equivalent replacement parts at factory pricing<\/li>\n<li><strong>Equipment manufacturers (OEM)<\/strong>\u00a0\u2014 who source components for their own production lines<\/li>\n<li><strong>Municipal and government fleet operations<\/strong>\u00a0\u2014 grounds maintenance, public works<\/li>\n<\/ul>\n<p>We are a B2B supplier. We do not operate a retail consumer storefront.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Who is Effie, and can I contact a technical specialist directly?” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n<p>Effie is EPG Canada sales representative Co., Ltd primary sales and technical contact. When you call <a href=\"tel:+16047192870\">+1-604-719-2870<\/a>\u00a0or email\u00a0<a href=\"mailto:sales@metalite.net\">sales@metalite.net<\/a>, you reach Effie directly \u2014 not a call centre or ticketing system.<\/p>\n<p>Effie handles product selection guidance, OEM cross-reference lookups, quote generation, and post-sale support. For highly technical specification questions, Effie can also escalate directly to EPG Canada sales representative Co., Ltd’s engineering team in China and relay the response within 24\u201348 hours.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” text_font_size=”13px” text_line_height=”0.5em” locked=”off” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22text_text_color%22%93}”]<\/p>\n<p>Group 2 of 6<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_2_font_size=”35px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22header_2_text_color%22%93}”]<\/p>\n<h2>02. Products &amp; Selection<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Do your products comply with Canadian CSA standards?” open=”on” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||”]<\/p>\n<p>CSA certification requirements vary by product type:<\/p>\n<ul>\n<li><strong>Electric motors:<\/strong>\u00a0Available with CSA\/UL certification. Confirm at time of order.<\/li>\n<li><strong>Gearboxes and mechanical drives:<\/strong>\u00a0CSA does not certify mechanical transmission components in the same way as electrical equipment. ISO 9001 quality certification applies.<\/li>\n<li><strong>Hydraulic cylinders:<\/strong>\u00a0Manufactured to ISO 6020 \/ ISO 6022 standards.<\/li>\n<li><strong>PTO shafts:<\/strong>\u00a0CE marked to ISO 5674 safety standard for guarding.<\/li>\n<\/ul>\n<blockquote>\n<p><strong>For regulated applications<\/strong>\u00a0(food processing, public sector procurement, safety-critical equipment), contact us before ordering to discuss what compliance documentation is available and whether it meets your specific requirement.<\/p>\n<\/blockquote>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=”I only have the physical parts\u2014the old ones\u2014but I don’t have the model numbers. Can you help me identify them?” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n<p>Yes. EPG Canada maintains cross-reference data for\u00a0<strong>over 200 OEM designs<\/strong>, including:<\/p>\n<ul>\n<li>Comer Industries (agricultural gearboxes)<\/li>\n<li>Bondioli &amp; Pavesi (PTO shafts and gearboxes)<\/li>\n<li>Bush Hog (rotary cutter gearboxes)<\/li>\n<li>Bonfiglioli, Brevini, Rossi (industrial reducers)<\/li>\n<li>Weasler, Bypy (PTO shafts)<\/li>\n<\/ul>\n<p>Our cross-referenced units share identical bolt patterns, shaft dimensions, spline counts, and oil capacity with the OEM originals. To confirm compatibility for your specific model,\u00a0<strong>email us the OEM part number or a photo of the nameplate<\/strong>\u00a0\u2014 we’ll provide a written confirmation before you order.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What is an OEM Cross-Reference, and how does it work?” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n<p>Yes, in most cases. Send us\u00a0clear photos of the unit plus key measurements:<\/p>\n<ul>\n<li>Input and output shaft diameters (mm or inches)<\/li>\n<li>Spline count on each shaft<\/li>\n<li>Bolt pattern dimensions (centre-to-centre)<\/li>\n<li>Overall housing dimensions (L \u00d7 W \u00d7 H)<\/li>\n<li>Any visible markings on the housing or gear cover<\/li>\n<\/ul>\n<p>Email photos to\u00a0<a href=\"mailto:sales@metalite.net\">sales@metalite.net<\/a>. Our team will attempt to identify the unit and suggest a match within one business day. For heavily worn or damaged units where markings are unreadable, we may need additional measurements.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you provide gearboxes with custom specifications? What is the minimum order quantity?” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n<p>OEM cross-reference is the process of\u00a0<strong>matching a competitor’s part number to an equivalent EPG Canada \/ Ever-Power product<\/strong>\u00a0\u2014 same specifications, different brand, typically at a significantly lower price.<\/p>\n<blockquote>\n<p><strong>How it works:<\/strong><br \/>1. You send us your existing OEM part number (e.g. “Comer HC-210B”)<br \/>2. We search our cross-reference database<br \/>3. We confirm the matching EPG model, verify dimensions match, and quote you a price<br \/>4. If confirmed, the part ships with a written compatibility statement<\/p>\n<\/blockquote>\n<p>Typical savings vs OEM dealer price:\u00a0<strong>40\u201365%<\/strong>. Cross-reference lookup is free and carries no obligation to purchase.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” text_font_size=”13px” text_line_height=”0.5em” locked=”off” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22text_text_color%22%93}”]<\/p>\n<p>Group 3 of 6<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_2_font_size=”35px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22header_2_text_color%22%93}”]<\/p>\n<h2>03. Ordering &amp; Quotes<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”How do I get a quote? What information do I need to provide?” open=”on” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||”]<\/p>\n<p>ou can request a quote three ways:<\/p>\n<ul>\n<li><strong>Online:<\/strong>\u00a0Fill in the\u00a0<a href=\"https:\/\/www.claudeusercontent.com\/get-a-quote\/\" target=\"_blank\" rel=\"noopener\">Get a Quote form<\/a>\u00a0\u2014 takes under 2 minutes<\/li>\n<li><strong>Email:<\/strong>\u00a0<a href=\"mailto:sales@metalite.net\">sales@metalite.net<\/a>\u00a0\u2014 include the details below<\/li>\n<li><strong>Phone:<\/strong>\u00a0<a href=\"tel:+16047192870\">+1-604-719-2870<\/a>\u00a0Mon\u2013Fri 9\u20135 PST<\/li>\n<\/ul>\n<p>To get a fast and accurate quote, please provide:<\/p>\n<ul>\n<li>Product type and model number (or OEM cross-reference number)<\/li>\n<li>Quantity required<\/li>\n<li>Delivery province \/ postal code<\/li>\n<li>Required delivery date (if time-sensitive)<\/li>\n<li>Application description (helpful for selection confirmation)<\/li>\n<\/ul>\n<p>We respond to all quote requests within\u00a048 business hours, typically sooner.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” text_font_size=”13px” text_line_height=”0.5em” locked=”off” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22text_text_color%22%93}”]<\/p>\n<p>Group 4 of 6<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_2_font_size=”35px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22header_2_text_color%22%93}”]<\/p>\n<h2>04. Shipping &amp; Delivery<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Do you ship to all provinces and territories in Canada?” open=”on” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||”]<\/p>\n<p>Yes. EPG Canada sales representative Co., Ltd ships to all <strong>10 provinces and 3 territories<\/strong>: BC, AB, SK, MB, ON, QC, NB, NS, PEI, NL, YT, NT, and NU.<\/p>\n<p>For remote and northern locations (including many parts of Northern BC, Northern Ontario, and the three territories), shipping costs and transit times will be higher than the standard estimates above. We will always quote freight separately and transparently for remote destinations. Some carriers may not service specific remote postal codes \u2014 we will advise alternatives if this applies to your location.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” text_font_size=”13px” text_line_height=”0.5em” locked=”off” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22text_text_color%22%93}”]<\/p>\n<p>Group 5 of 6<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_2_font_size=”35px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22header_2_text_color%22%93}”]<\/p>\n<h2>05. Warranty &amp; After-Sales<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Do you ship to all provinces and territories in Canada?” open=”on” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||”]<\/p>\n<p>Contact EPG Canada sales representative Co., Ltd as soon as possible after discovering the issue:<\/p>\n<ul>\n<li><strong>Email:<\/strong>\u00a0<a href=\"mailto:sales@metalite.net\">sales@metalite.net<\/a>\u00a0with your order number, a description of the issue, and clear photos of the defect<\/li>\n<li><strong>Phone:<\/strong>\u00a0<a href=\"tel:+16047192870\">+1-604-719-2870<\/a>\u00a0Mon\u2013Fri 9\u20135 PST<\/li>\n<\/ul>\n<p><strong>Do not install a product you believe is defective.<\/strong>\u00a0Damage caused during installation of a defective unit may complicate the warranty assessment. Photograph the unit in its received condition before installation.<\/p>\n<p>We aim to respond to all warranty enquiries within\u00a0one business day\u00a0with a proposed resolution \u2014 replacement, credit, or repair as applicable.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide technical support if issues arise after the product has been installed?” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” open=”off”]<\/p>\n<p>Yes. EPG Canada Sales Representative Co., Ltd provides post-sale technical support for all products we supply:<\/p>\n<ul>\n<li><strong>Installation guidance:<\/strong>\u00a0torque specs, oil fill volumes, oil grade, break-in procedure<\/li>\n<li><strong>Troubleshooting:<\/strong>\u00a0unusual noise, vibration, overheating, oil leaks<\/li>\n<li><strong>Maintenance scheduling:<\/strong>\u00a0oil change intervals, seal replacement, bearing life estimation<\/li>\n<\/ul>\n<p>For complex technical issues we cannot resolve directly, we escalate to Ever-Power Group’s application engineering team and relay the response. This escalation service is available at no charge for products purchased from EPG Canada.<\/p>\n<p>Call\u00a0<a href=\"tel:+16047192870\">+1-604-719-2870<\/a>\u00a0or email\u00a0<a href=\"mailto:sales@metalite.net\">sales@metalite.net<\/a>. For technical enquiries, describe the installation, operating conditions, and the specific symptom you’re observing.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5″ global_colors_info=”{%22gcid-32c03e6b-45df-49fc-b606-6eed5d2827d5%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a” text_font_size=”13px” text_line_height=”0.5em” locked=”off” global_colors_info=”{%22gcid-ddbf8d92-a419-4c6b-90a7-870cb81ad46a%22:%91%22text_text_color%22%93}”]<\/p>\n<p>Group 6 of 6<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” header_2_font_size=”35px” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22header_2_text_color%22%93}”]<\/p>\n<h2>06. Enterprise &amp; OEM Purchasing<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.20.4″ _module_preset=”default” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Do you have a dedicated contact for corporate purchasing?” open=”on” open_toggle_text_color=”gcid-fcbed51f-1664-4c30-a96c-48c9375b111b” _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{%22gcid-fcbed51f-1664-4c30-a96c-48c9375b111b%22:%91%22open_toggle_text_color%22%93}” toggle_text_color=”#000000″ toggle_font=”|600|||||||” sticky_enabled=”0″]<\/p>\n<p>Yes. Enterprise and OEM accounts are managed directly by Effie, who serves as a single point of contact for all commercial and technical matters \u2014 quotations, order status, documentation, and escalations.<\/p>\n<p>For accounts above CAD $50,000 annual spend, EPG Canada can establish a\u00a0dedicated communication<strong> channel<\/strong>\u00a0(dedicated email thread, scheduled monthly check-in calls) and provide quarterly supply reports on request.<\/p>\n<p>To set up an enterprise account, email\u00a0<a href=\"mailto:sales@metalite.net\">sales@metalite.net<\/a>\u00a0with your company details, product requirements, and expected annual volume. Effie will respond within one business day to schedule an introductory call.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a” global_colors_info=”{%22gcid-a1b1ca9e-d405-410e-8ac3-8f4def1dea0a%22:%91%22background_color%22%93}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.20.4″ _module_preset=”default” width=”90%” max_width=”1440px” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_2_font=”|700|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”56px” global_colors_info=”{}”]<\/p>\n<h2>Still Have a Question?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n<p>Our team responds within 4 business hours. Send us your part number, application details, or just describe what you’re trying to solve \u2014 we’ll get back to you with a straight answer.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<p>\ud83d\udcde<strong><a href=\"tel:+16047192870\">+1-604-719-2870<\/a><\/strong>\u00b7 Mon\u2013Fri 9\u20135 PST<\/p>\n<p>\u2709\ufe0f<a href=\"mailto:sales@metalite.net\">sales@metalite.net<\/a><\/p>\n<p>\ud83d\udccd 10891 Hogarth Dr, Richmond, BC V7E 3Z9<\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_code module_id=”contacts” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<div class='fluentform ff-default fluentform_wrapper_1 ffs_default_wrap'><form data-form_id=\"1\" id=\"fluentform_1\" class=\"frm-fluent-form fluent_form_1 ff-el-form-top ff_form_instance_1_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_1_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; 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Can’t find what you need? Call Effie directly.Factory-Direct PricingIn-Stock Ships 1\u20133 Days\ud83c\udde8\ud83c\udde6 Richmond, BC Canada\u2705 ISO 9001 Certified200+ OEM Cross-ReferencesGroup 1 of 601. About Epg Canada Sales RepresentativeEPG Canada Sales Representative is [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-348","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/pages\/348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/comments?post=348"}],"version-history":[{"count":11,"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/pages\/348\/revisions"}],"predecessor-version":[{"id":404,"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/pages\/348\/revisions\/404"}],"wp:attachment":[{"href":"https:\/\/metalite.net\/ta\/wp-json\/wp\/v2\/media?parent=348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}